We're Here to Support You
The Retention Support Services team provides students on academic and progress probation with resources to assist their return to good academic standing.
Three Ways to Reach Us
If you're on academic or progress probation, we strongly encourage you to contact the Retention Support Services team, which is part of De Anza's General Counseling Division. We can advise you about your status and steps you should take.
Drop-In for a Quick 15-Minute Zoom Chat
Have a quick online chat with our Retention Counselor or team member – without an appointment – during the hours listed below. These sessions are only 15 minutes and are meant for quick questions regarding academic or progress probation.
- Monday and Tuesday : 9 a.m. – Noon
- Wednesday and Thursday: Noon – 3 p.m.
- Friday: 10 a.m. – Noon (counselor available)
Make an Appointment
Click the button for Retention Counselor Appointments to schedule a phone or Zoom meeting with the Retention Counselor.
When you make an appointment, you'll receive an email confirmation with instructions on meeting with the counselor. Please check your spam mail if you do not see the confirmation email in your inbox.
If the scheduling system shows no appointments with the retention counselor are available, you can click the General Counseling Appointments button to make an appointment with another counselor in the General Counseling and Advising Center.
Send Us an Email
- You can reach us at firstname.lastname@example.org
- Be sure to include your full name and eight-digit student ID number (also known as a Campuswide ID or CWID).
Use the Online Adviser
The Online Adviser is great if you have a quick question for the Retention Services Team.
- If your question is about probation, be sure to select "Hold: Registration or Probation" from the drop-down menu.
Updates and Announcements
Special Grade Policy for COVID-19
In consideration of the disruptions caused by COVID-19, the college adopted a temporary policy for grades earned in the winter, spring, summer and fall of 2020:
- A grade of F earned for any 2020 term will not be counted in calculating earned units or Grade Point Averages.
- Grades of D-plus, D and D-minus earned for any 2020 term will not be counted in calculating Grade Point Averages.
The college had planned to extend this policy for winter 2021, based on guidance from the California Community Colleges Chancellor’s Office. However, because other colleges and universities have applied different policies, De Anza College has decided to resume counting D and F grades for winter 2021 and future quarters. If you believe this will create a significant hardship for you, please contact the Admissions and Records Office for assistance. (Updated March 25, 2021)
Temporary Rules: Pass/No Pass and Excused Withdrawals
The deadlines for requesting Pass/No Pass or an Excused Withdrawal have been extended, in consideration of the ongoing coronavirus pandemic. All withdrawals will be treated as excused, provided you follow required steps.
- This means you can still request Pass/No Pass for classes taken in the current quarter or retroactively for classes taken in winter, spring, summer or fall of 2020.
- You can also request an Excused Withdrawal for classes taken in the current quarter or retroactively for classes taken in fall 2020.
However, before choosing Pass/No Pass, you should know that some transfer universities may not accept Pass grades for certain requirements. To learn more about these important considerations and how to submit a request, visit the Special Rules webpage for Pass/No Pass and Excused Withdrawals webpage.
Level 2 Retention Workshop
The Retention Workshop is an interactive workshop that builds academic strengths and community. This workshop is open to all students and is required for students on Academic Probation Level 2.
Register online for this workshop by clicking the yellow button below. The sessions fill up quickly, so don't delay in signing up!
Here are the workshops scheduled for winter quarter:
- Thursday, Feb. 4: 4 – 6 p.m.
- Wednesday, Feb. 17: 11 a.m. – 1 p.m.
- Thursday, Feb. 25: 4 – 6 p.m.
- Wednesday, March 3: 11 a.m. – 1 p.m.
- Thursday, March 18: 4 – 6 p.m.
Check back for details on other workshops we'll be offering in coming weeks.
FAQs and Answers
See our Tips for Avoiding Probation for suggestions on how to improve your academic standing.
- Basic Needs – Learn about food, housing, emergency financial assistance
- Counseling Directory – Find the counselor for your major or program
- Financial Aid – Get help paying for college
- Jean Miller Resource Room – Learn about programs for LGBTQ+ students
- Psychological Services – Find psychological counseling and support
- Student Services – Find additional resources, services and support available at De Anza College
- Veteran Services – Specialized assistance and resources for military veterans and dependents