Section Two: Using Disability Services and Accommodations
Academic adjustments, auxiliary aids, and service requests may be authorized only when:
The Disability Support Programs and Services (DSPS) Division uses state and federal regulations to determine that:
The college is charged adopting procedures to handle accommodation disputes. A student may initiate the Steps outlined below, considered to be an Informal Process, to mediate a resolution in the following situations:
At any point, a student may elect instead to pursue a formal recourse by filing:
Students are strongly encouraged, however, to first employ the following Steps in the Informal Process in order to have a disagreement mediated without (or prior to) initiating a District or external complaint procedures.
Steps to Address a Complaint regarding an Academic Accommodation or a DSPS Program or Service
1. If a student is dissatisfied with an accommodation decision or a service of a Disabled Students Program and Services (DSPS) Division:
2. If a De Anza College instructor disagrees with the professional recommendation of a professional DSPS Division staff member or if an instructor denies an accommodation to a student, either the student or instructor may proceed as follows:
2.1.4 Once a resolution is agreed upon, all parties will be informed and the resolution will be implemented.
2.2 In the event that no resolution is reached or if the instructor or student disagree with the decision, the student, the instructor or the DSPS professional can refer the matter to the college 504/ADA officer.
Accommodation Provision During Resolution Period
3. The accommodation originally authorized by DSPS will be permitted for at least a three (3) week period while the matter is being considered, per Section 2.
3.1 In the case of a dispute with a program in the DSPS Division, the accommodation will be authorized for this period, unless it represents an undue burden to do so.
4. Parties who wish to appeal a decision made by the 504/ADA officer at the conclusion of the resolution process can proceed with the District Procedures to Resolve Complaints Regarding Harassment and Discrimination (Board Administrative Policy 4640) or may file a Discrimination Complaint with the California Community College Chancellor's Office.
Students may also file a complaint with the Office for Civil Rights/San Francisco, U.S Department of Education, in accordance with procedures available via the website at www.ed.gov/ocr.
For more information and contacts, see the Disability Information Student Handbook (DISH) Section 2, Concerns and Complaints, "Student Complaints and Resolution Process."