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Did you know you can open a tech support ticket if you're having trouble with Canvas? Click HELP in the Canvas Global Navigation menu and select "Report a Problem." 

Our doors are open in MLC 210 from 9:00am-5:00pm, Monday through Thursday and 9:00am-4:00pm on Friday. If you need assistance with Canvas, stop by!

24/7 Tech Support for Canvas. Our office is your resource for Canvas Technical Support during business hours. An after hours and weekend hours number can be found in the HELP menu in Canvas. 

The Numbers: In Fall 2017, we have 512 courses and over 900 sections published in Canvas, with 286 instructors and 13,678 students.

Online Education Center

Tips for Online Success

Here are some tips* that can help you be successful in your online class.

1. Recognize online learning can be as effective as traditional classes--if you’re serious

  • Expect to work harder than in traditional classes
  • Perform all required reading and activities thoughtfully, not on "auto-pilot"
  • Be self-disciplined about study time and deadlines

2. Take the program and yourself seriously

  • Get the support of family, friends, and roommates
  • Sometimes you'll have to sit in front of the computer for hours
  • When friends want to have fun or relax, you may need to be studying online

3. Make or find a private space where you can study

  • Provides a quiet, neat place to work in peace
  • Helps avoid the temptations of friends, food, and sleep

4. Obtain required course materials before term and verify technology access

  • Check syllabus and orientation info before term
  • Be sure to get correct editions and supplements
  • Note technology requirements (hardware, software, Internet speed, configuration, etc.)

5. Develop a study plan including calendar, readings, discussions, and assignments

  • Print the syllabus and read it carefully at least twice, highlighting key parts
  • Integrate deadlines into your calendar system
  • Schedule time for all class activities
    • Reading and taking notes
    • Reading and posting to discussion forums
    • Completing assignments
    • Taking quizzes and exams
  • Plan to complete assignments early

6. Log on to your course every single day, or at least two times a week, at regular times

  • Discussions are interesting when you follow them closely
  • It may take a couple days to get a question answered
  • It's hard to catch up once behind
  • Instructors may change or update class material
  • A regular study schedule is more likely to be followed

7. Take full advantage of online discussion forums and chat

  • Avoid feeling isolated
  • Make connections with other students
    • Form study groups (face-to-face or online)

8. Participate!

  • Contribute your ideas
  • Read other students' contributions
  • Learn from each other as well as the instructor

9. Take advantage of your anonymity

  • You can take the time to compose carefully-worded postings and responses
  • You don't need to be pushy to be heard
  • You don't need to worry about being judged by your appearance or style

10. Be polite and respectful

  • Just because you're anonymous doesn't mean you should let yourself go
  • A respectful environment helps everyone learn
  • College policies on student behavior and harassment still apply

11. Ask for help if you need it

  • You have to speak up because your professor can't see you
  • Be specific about what you don't understand
  • Use methods the instructor recommends (forums, e-mail, etc.)
  • Other students are usually struggling with the same questions; asking helps you and them

12. Apply what you learn

  • Use your knowledge immediately to remember it best
  • Make connections to what you've learned before and your present or future work
  • Share relevant experience with your classmates to help your classmates

* Adapted from Illinois Online Network, December 2011

Online Education
Building: MLC 210

Phone: 408.864.8969
M-Th: 9:00a-5:00p
F: 9:00a-4:00p


Last Updated: 2/22/16