Student Services

How to Reach Student Services

The De Anza campus is reopening on a limited basis, with many student services available in person – mostly by appointment – on a limited schedule. You can also reach these offices and other campus services by email, phone or Zoom video.

Below on this page, you'll find a list of campus offices and programs, and how to reach them. Please check individual department or program websites for detailed schedules.

All campus offices and programs will be closed for the following holidays this spring:

Memorial Day Weekend: Saturday, May 28 - Monday, May 30
Juneteenth: Monday, June 20

Remember the Rules for Coming to Campus

If you are planning to be on campus – for a class, a meeting or any reason:

You must upload proof of vaccination against COVID-19 and wear a face mask indoors.
You will need to show proof of vaccination before entering the Library and the RSS Building
See deanza.edu/vax for more details

See The Quarter Guide for Tips + Resources

Admissions and Records
Admissions and Records

In-Person Assistance
- We're available – by appointment only
  - Mondays and Tuesdays: 9 a.m. to noon
  - Wednesdays and Thursdays: noon to 3 p.m.
- Please remember that you must follow the rules for coming to campus this spring.
MAKE AN APPOINTMENT

Staff will also be available online, Monday-Friday, 8 a.m.-5 p.m.
- Use our online contact form to request help.
Zoom Help Desk
- Visit the A&R virtual help desk to speak with someone – about registration, admissions or your student records – via online video
- No appointment is required. Students are served on a first-come, first-served basis. After joining the Zoom session, there may be a wait.
Note: You'll need to show a valid photo ID before we can discuss any matters related to your student account or records.
Assessment Center
Assessment Center

While we're currently unable to offer in-person assessment or exams, you can complete the assessment process and take a science exam online.

If you have questions or need assistance, you can
- Use our online contact form to schedule an online assessment or exam, or to ask any questions about the process.
  - Be sure provide your full name and eight-digit De Anza student ID number (also known as a Campuswide ID or CWID), and tell us how we can assist you.
ONLINE CONTACT FORM
- Visit the Admissions and Records front desk in the RSS Building for in-person assistance.
  - This is for questions only; all assessments must be completed online.
  - We're available – by appointment only
    - Monday - Thursday: 9 a.m. - 3 p.m.
  - Please remember that you must follow the rules for coming to campus.
Email Assistance
- Use our online contact form
Bookstore
Bookstore

You can purchase all your books and materials for spring quarter through the Bookstore's new online store at deanzastore.com.
- Search the Bookstore site for course materials by class, or enter your CWID to see a list of your courses and required materials.
The on-campus store, located on the ground floor of the RSS Building, is also open for in-store pickup and shopping, from 9 a.m. to 3 p.m., Monday-Friday for the first two weeks of spring quarter (April 3-16). Check the store hours page for updates after April 16.
- For more information, visit the Bookstore FAQs webpage.
Cashier's Office
Cashier's Office

You can pay all fees online when you register for classes or by clicking on the Bill Payment icon in the Apps section of MyPortal.
- If you have questions or need assistance, please email us at deanzacashier@deanza.edu
  - Be sure provide your full name and eight-digit De Anza student ID number (also known as a Campuswide ID or CWID), and tell us how we can assist you.
- To pay your fees in cash – exact amount only – you can make an appointment to visit the Admissions and Records front desk
  - We're available – by appointment only
    - Mondays and Tuesdays: 9 a.m. to noon
    - Wednesdays and Thursdays: 2 p.m. to 5 p.m.
  - Please remember that you must follow the rules for coming to campus.
MAKE AN APPOINTMENT
College Life
College Life

In-Person and Online Assistance
- In spring quarter, the office will be open for limited hours in person, Tuesday-Thursday, 9 a.m.-4 p.m., at the College Life office on the lower level of the Campus Center
  - Student ID and SmartPass cards can be obtained in person
  - Check the College Life website for more information
- For the whole quarter, the Office of College Life will be providing services remotely Monday-Thursday, 9 a.m.-5 p.m. and Fridays, 9 a.m.-4:30 p.m.
Contact Information
- collegelife@deanza.edu
Counseling
Our Counselors
- Counselors and academic advisers are available to meet by phone, email and Zoom video.
- Use the Our Counselors directory to locate the webpage for your program counselor, where you will find information on how to contact them or schedule a meeting.
- Students who have attended De Anza for at least two quarters are also welcome to contact the General Counseling and Advising Center (see below).
General Counseling and Advising Center

Counselors are available to meet by phone, email, Zoom videoconference or by using the Online Adviser.

In spring quarter the Counseling Center will be operating remotely on the following schedule:
- Monday-Thursday, 8 a.m.-6 p.m.
- Friday, 8 a.m.-1 p.m.
Visit the Counseling website to schedule an appointment.
- Use the Online Adviser for quick questions
- Use our online appointment system to schedule a time to talk by phone, email or Zoom video
- You can also drop in on Zoom – without an appointment – for a quick (10-15 minutes) question or chat with a counselor or academic adviser.
- The Counseling Center will have drop-in hours on the following schedule for spring quarter
  - - Monday and Tuesday, 9 a.m.-noon
    - Wednesday and Thursday, noon-3 p.m.
    - Friday, 10 a.m.-noon
  - Check the Counseling Center website for Zoom links
- You must provide your eight-digit student identification number, also known as a campuswide ID or CWID.
For in-person assistance, the Counseling Center front desk will be staffed Monday-Thursday, 9 a.m.-3 p.m.
- Please note that all counseling and advising appointments, as well as drop-in advising, will be online.
Contact information:
- 408.864.5400
- deanzacounseling@deanza.edu
De Anza College Promise
De Anza College Promise

If you have any questions
- About your Promise award, including fee waivers and Bookstore vouchers
  - Contact the Financial Aid Office (see below)
- About classes, counseling, orientation or your educational plan
  - Contact the Outreach Office (see below)
Promise counselors will have in-person appointments available for students. Visit the Outreach counselors page for information on how to make an appointment.
Dining Services
Dining Services

Dining Services will be closed from Friday, March 25 and will reopen for spring quarter starting Wednesday, April 6.

The Food Court is located on the upper level of the Campus Center.
- Open Monday-Thursday, 7 a.m.-5 p.m.
- Individual food stations have varied hours.
  - Grill burger station open until 3 p.m.
  - Chicken nugget and fries station open until 4 p.m.
  - Sandwich and salad station open until 4 p.m.
  - Pizza station open until 4 p.m.
  - Grab 'N' Go and beverages open until 5 p.m.
Check the Dining Services website for menus.
Disability Support Programs and Services
Disability Support Programs and Services

DSS Online Help Desk
- Visit the DSS virtual help desk to speak with a DSS specialist live via online video – no appointment needed
- Check the DSS webpage for the help desk schedule
Disability Support Services
- DSS will be open for in-person assistance – general questions only – Monday-Thursday, 8 a.m.-3 p.m., in RSS 141
- Counseling will be available by phone and online. Visit the DSS website for more details.
- DSS staff will be working remotely Monday-Thursday, 3-5 p.m. and Fridays, 8 a.m.-3 p.m.
Contact Information
- dss@deanza.edu
- 408.430.7681
- Use the online help form
Additional Services

Students are encouraged to reach out to DSS first to be directed to one of the specific services below.

Adapted Physical Education
- Visit the Adapted Physical Education webpage for information on how to reach APE staff
Alternate Media
- Available for in-person assistance by appointment only: Monday and Wednesday, 7 a.m.-noon and Friday, 8 a.m.-noon, in RSS 141
Accommodated Testing
- Open for in-person assistance by appointment only: Monday-Thursday, 7:30 a.m.-5 p.m. and Friday, 8 a.m.-noon in LCW 110
- Visit the Testing and Tutorial Center webpage for information on how to make an appointment
- Staff will be working remotely Monday-Thursday, 7:30 a.m.-5 p.m. and Friday, 8 a.m.-noon
Deaf and Hard of Hearing Services
- DHHS staff will be working online Monday-Friday, 8 a.m.-5 p.m.
- Open for in-person assistance by appointment only or Wednesday, 7:30 a.m.-3 p.m. in LCW 110
- Visit the DHHS webpage for information on how to make an appointment
Computer Accessibility Lab
- The Computer Accessibility Lab will be open Monday-Thursday, 10 a.m.-5 p.m.
  - Appointments for in-person services are also available for specific student needs outside of these hours
Mobility Cart
- Available by request on limited basis
Tutoring Services
English Performance Success (EPS)
English Performance Success (EPS)
- EPS counselors are available through Zoom videoconference. Use their online scheduling system to make an appointment.
- Starting in winter quarter EPS counselors will also be available for drop-ins via Zoom. Check the EPS counselors page to see each counselor's drop-in hours and Zoom link.
Extended Opportunities Programs and Services (EOPS)
Extended Opportunities Programs and Services (EOPS)

Contact Information
- eops@deanza.edu
- 408.864.8950
- Staff directory
In-Person Assistance
- The EOPS office will be closed for in-person services during spring break
- Check the EOPS website for information on how to make an appointment
Counseling and Online Assistance
- In spring quarter, EOPS staff will be available remotely Monday-Thursday, 9 a.m.-3 p.m. for general inquiries and counseling appointments via Zoom
- Counseling and advising services will be handled remotely with no in-person services for spring quarter
- Check the EOPS website for information on how to make an appointment
Financial Aid
Financial Aid

Virtual "Drop-In" Hours
- In spring quarter, visit the Financial Aid virtual help desk on Zoom to speak with someone who can answer your questions
  - Mondays and Wednesdays, 10 a.m.-2 p.m.
  - Tuesdays and Thursdays, 2-5 p.m. (for the first week of spring quarter, staff will be available until 6 p.m. on Thursday)
- There's no appointment required for these Zoom sessions. Students are served on a first-come, first-served basis. After joining the Zoom session, there may be a wait.
Limited In-Person Assistance
- In addition to our Zoom drop-in hours, we can provide in-person assistance in our office at the Baldwin Winery Building on campus Monday-Thursday, 8 a.m.-5 p.m. and Fridays, 9 a.m.-1 p.m.
- Please remember that you must follow the rules for coming to campus.
Contact Information
- financialaid@deanza.edu
- 408.864.8718
- Or use our online help form
Services are being provided as usual, including disbursements and refunds for eligible students.
First Year Experience (FYE)
First Year Experience (FYE)

Contact Information
- Jorge Morales: moralesjorge@deanza.edu
Use the online scheduler to speak with a counselor by phone or Zoom video.

Online Scheduler
Food Pantry
Food Pantry
- Food pickup will be available at a location outside the Outreach office on Tuesdays and Wednesdays (except for the second and fourth Tuesday of the month) from 10 a.m.-3 p.m.
- The Mobile Food Pantry will be available on the second and fourth Tuesday of the month, 1-3 p.m.
- Visit the Food Pantry website for instructions on how to make a pickup
- You can also visit the Resources website for a list of available food assistance programs.
Health Services
Health Services

In spring quarter, students have the option of visiting the virtual clinic or making an in-person appointment.

COVID-19 Testing

Health Services will continue to offer COVID-19 PCR testing on campus. Visit the COVID-19 Health Information page for details on testing times, location and instructions for registering.

Virtual Clinic

Current students can visit the Health Services virtual clinic for services. The virtual clinic uses online video that is HIPAA-compliant for privacy and security, so students can talk with a health care provider about issues including women’s health, birth control, community resources and referrals. To schedule an appointment, send an email to dahealthclerk@deanza.edu.

You can also visit Wellness Central, an online resource for students. You can see a list of available low-cost clinics and resources in Santa Clara County as well.

In-Person Assistance – By Appointment Only

Call or email Health Services to make an in-person appointment. Appointment fees apply for all visits starting in spring quarter. The Health Services office is located on the lower level of the Campus Center.
- Mondays, Tuesdays and Thursdays, 8:30 a.m.-5 p.m.
- Wednesdays, 8:30 a.m.-noon
Contact Information
- dahealthclerk@deanza.edu
- 408.864.8732
- Or use the Student Health Portal
Note: If you have fever, cough and difficulty breathing, stay home and call your primary doctor, health care provider's nurse hotline, or Valley Medical Center at 408.885.5000.
IMPACT AAPI
IMPACT AAPI

Contact Information
- impactaapi@deanza.edu
Use the online scheduler to speak with a counselor by phone or Zoom video

ONLINE SCHEDULER
International Student Programs
International Student Programs

In spring quarter, ISP office staff will be working remotely Monday-Thursday, 8 a.m.-5 p.m. and Fridays, 8:30 a.m.-1 p.m. Visit the ISP website for the latest information and updates.

After the first two weeks of spring classes, staff will also be available for limited in-person assistance by appointment.

Online "Drop-In" Hours

You can drop in via Zoom to speak with an ISP staff expert on the topics listed below – with no appointment needed – during online drop-in hours. Visit the ISP Contact webpage for drop-in times and Zoom links.

Contact information:
- For general inquiries please fill out the contact form
- To reach an immigration adviser
  - If your last name starts with A-L, email Andrea Santa Cruz at santacruzandrea@deanza.edu
  - If your last name starts with M-Z, email Allison Largent at largentallison@deanza.edu
- To reach an ISP counselor
  - If your last name starts with A-L, email Denica Kelly at kellydenica@deanza.edu
  - If your last name starts with M-Z, email Noemi Teppang at teppangnoemi@deanza.edu
  - Note: ISP counselors will also have in-person appointments for students
Learning Communities
Learning Communities
- Learning Communities counselors are available to meet by telephone or Zoom videoconferencing. You'll find their contact information by using the directory on the Our Counselors webpage.
- For AAAA/Umoja, First Year Experience, IMPACT AAPI and Puente, you can also send an email to dassrsc@gmail.com.
Library
Library

The Library will be closed from March 28 for spring break and reopen for spring quarter starting April 6.
- In spring quarter the Library will be open Monday-Thursday, 10 a.m.-5 p.m.
  - Laptop computers will be available for check-out to use inside the Library during these hours
  - Desktop computers will be available in the reference area during these hours
- The Library Computer Lab (LC 113) will be open Monday-Thursday from 10 a.m. to 5 p.m.
  - Desktop computers and printing will be available in the computer lab
  - On Thursdays, the Computer Lab should be entered from the outside of the building facing the Sunken Garden.
- Group study rooms are available to reserve
- Check the Library website for details
Tech Assistance/Software Support
- Tech help with Canvas, Zoom, MyPortal and other online learning tools is available from the Library Computer Lab's expert technicians, during designated hours. Check back soon for the schedule.
- Use the form on the Computer Lab's webpage to request help via live chat or email.
Online Services
- Other services including databases, e-books and streaming video are available anytime online. Visit the Library website for more information
- All reference services are available online through the "Chat with a Librarian" function on the Library website, staffed Monday-Thursday, 9 a.m.-3 p.m. and 5-7 p.m.
Math Performance Success (MPS)
Math Performance Success
- MPS counselors are available through Zoom videoconference. Use their online scheduling system to make an appointment.
Occupational Training Institute (OTI)
Occupational Training Institute (OTI)

In-Person Assistance
- Available Monday-Thursday, 9 a.m.-3 p.m. (closed for lunch from noon-1 p.m.)
- Check the OTI website for contact information
Online Hours
- OTI staff will also be working remotely Monday-Friday, 8 a.m.-5 p.m.
Contact Information
- Staff directory
Outreach Office
Office of Outreach

In spring quarter, Outreach staff will be working remotely Monday-Friday, 8 a.m.-5 p.m. Staff will also be available in-person on a limited, appointment-only basis Mondays and Tuesdays, from 9 a.m.-3 p.m.

Online Help Desk
- Visit the Outreach virtual help desk on Zoom, to speak with someone who can answer your questions
- Check the Outreach Office website for the virtual help desk schedule and the link to sign in
- No appointment required. Students are served on a first-come, first-served basis. After joining the Zoom session, there may be a wait.
Outreach Counselors
- Counseling appointments for new students, De Anza College Promise students and the Men of Color Community are available via phone, email or Zoom video.
- Appointments can be scheduled by emailing outreach@deanza.edu or using their online scheduler.
- You can also drop in on Zoom – without an appointment – to speak with an Outreach counselor. Check the Outreach Counseling website for drop-in times and Zoom links.
Limited In-Person Assistance – Men of Color and Food Pantry Only
- Food Pantry pickups will be available at a location outside the Outreach office on Monday-Wednesday from 9 a.m.-3 p.m.
  - Visit the Food Pantry website for instructions on how to make a pickup
  - You can also visit the Resources website for a list of other food assistance programs.
- Check the Men of Color website for information on how to make an appointment
Contact Information
- Outreach Office: outreach@deanza.edu
- Food Pantry: dafoodpantry@fhda.edu
Probation and Retention Support

Probation and Retention Support

Visit the Probation and Retention website for information about how to reach our team online or during our virtual drop-in hours on Zoom.

(These sessions are with members of the Probation and Retention staff only. If you need to meet with a counselor, please visit the Counseling website for information about appointments or drop-ins.)
Psychological Services
Psychological Services

Psychological Services will be closed and unavailable from March 25 at 2 p.m. until the start of spring quarter classes on April 6. If you have an emergency, please call 911 or go to the nearest hospital. If you need support, see the Psychological Services homepage for a list of 24-hour hotlines.

In-Person Assistance

Starting in the week of April 11, staff members from Psychological Services will be available in the Campus Center every Tuesday from noon to 5 p.m. and every Wednesday from 10 a.m. to 3 p.m.
- Students are welcome to stop by and learn about our services or make an appointment for counseling.
- We'll be in the Don Bautista Room (Room 256) on the upper level of the Campus Center.
Group Sessions and Individual Counseling
- Psychological Services will be available remotely Monday-Thursday, 8 a.m.-5 p.m. and Fridays, 8 a.m.-2 p.m.
- For individual counseling, students who want to schedule a new appointment can reach us by emailing dapsychservice@deanza.edu
  - You’ll need to provide your eight-digit student identification number, also known as a campuswide ID or CWID.
  - You will also need to complete the three forms listed on our Appointments webpage
- We also offer online drop-in sessions and online group sessions.
  - In spring quarter, most groups will not begin until the week of April 25. Check the Groups and Workshops page for official start dates and more information.
Contact Information
- dapsychservice@deanza.edu
- 408.864.8868
- The Psychological Services reception area will be temporarily located in the Don Bautista conference room for the remainder of the academic year
Puente
Puente

Contact Information
- Liliana Rivera: riveraliliana@deanza.edu
- 408.864.8780
Use the online scheduler to speak with a counselor by phone or Zoom video

ONLINE SCHEDULER
Student Success Center: Tutoring and Workshops
Student Success Center (SSC)

The SSC offers online peer tutoring and workshops through Zoom video, as well as 24/7 online tutoring services.
- Now it's easier than ever: You no longer need to go through Canvas. Just visit the SSC website and click on the yellow buttons to access tutoring and workshops.
Contact Information
- Diana Alves De Lima: 408.864.8485 or alvesdelimadiana@deanza.edu
- Melissa Aguilar: 408.864.5422
  or aguilarmelissa@deanza.edu
Transfer Center

Transfer Center

In winter quarter, Transfer Center staff will be working online Monday-Thursday, 8 a.m.-6 p.m. and Fridays, 8 a.m.-1 p.m.

Visit the Transfer Center website for information about virtual "drop-in" hours and appointments.
Umoja Community
Umoja

Contact Information
- canyonmaurice@fhda.edu
Use the online scheduler to speak with a counselor by phone or Zoom video

ONLINE SCHEDULER
Veteran Services
Veteran Services

Online Help Desk
- Visit the Veteran Services virtual help desk on Zoom, to speak with a counselor or resource specialist who can answer your questions
- Check the Veteran Services website for the virtual help desk schedule and the link to sign in
- No appointment required for these Zoom sessions. Students are served on a first-come, first-served basis. After joining the Zoom session, there may be a wait.
Limited In-Person Assistance – By Appointment Only
- Counselors and resource specialists will be available – by appointment only – for in-person sessions Monday-Thursday from 9 a.m. to 3 p.m. in SEM 3
- Check the Veteran Services website for information on how to make an appointment
Contact Information
- New students using GI Bill benefits, please contact Bertha Sanchez at sanchezbertha@deanza.edu
- Continuing students using GI Bill benefits, please contact Shari Pasquali at pasqualishari@deanza.edu
- Counselors are available by phone or Zoom video. Please use the online scheduler to make an appointment
- For general inquiries, please email veteransda@deanza.edu