Student Services

How to Reach Student Services

On this webpage, you'll find a list of campus offices and services, and how to reach them in person or online. You can also check individual department or program websites (individual links are included below) for detailed schedules and contact information.

Winter Closures

All offices and programs will be closed on these dates:

Winter break: Friday, Dec. 23-Monday, Jan. 2
Martin Luther King Jr. Holiday: Monday, Jan. 16
Presidents' Holiday: Friday, Feb. 17-Monday, Feb. 20

Remember the Rules for Coming to Campus

If you are planning to be on campus – for a class, a meeting or any reason:

You must upload proof of COVID-19 vaccination – and, if eligible, proof of a COVID-19 booster
Face masks are strongly recommended on campus, and may be required in some offices or by individual instructors in their classrooms.
See deanza.edu/vax for more details

See The Quarter Guide for Tips + Resources

Admissions and Records
Admissions and Records

Admissions and Records will be open Dec. 19-Dec. 22, from 9 a.m. to 1 p.m.

The office will be closed Dec. 23-Jan. 2, and will reopen for in-person services starting Jan. 3.

In-Person Assistance
- During winter quarter, we're available Monday-Thursday, 9 a.m.-5 p.m. and Fridays, 9 a.m.-1 p.m.
- Please remember that you must follow the rules for coming to campus this winter.
MAKE AN APPOINTMENT

During winter quarter, staff will also be available online, Monday-Thursday, 9 a.m.-5 p.m.
- Use our online contact form to request help.
Zoom Help Desk

Check the Admissions and Records website for information on fall hours for the Zoom help desk.
- Visit the A&R virtual help desk to speak with someone – about registration, admissions or your student records – via online video
- No appointment is required. Students are served on a first-come, first-served basis. After joining the Zoom session, there may be a wait.
Note: You'll need to show a valid photo ID before we can discuss any matters related to your student account or records.
Assessment Center
Assessment Center

The Assessment Center will be open Dec. 19-Dec. 22, from 9 a.m. to 1 p.m.

The office will be closed Dec. 23-Jan. 2, and will reopen for in-person services starting Jan. 3.

All assessment services and exams will be offered online only.

If you have questions or need assistance, you can
- Use our online contact form to schedule an online assessment or exam, or to ask any questions about the process.
  - Be sure provide your full name and eight-digit De Anza student ID number (also known as a Campuswide ID or CWID), and tell us how we can assist you.
ONLINE CONTACT FORM
- Visit the Admissions and Records front desk in the RSS Building for in-person assistance.
  - This is for questions only; all assessments must be completed online.
  - During winter quarter, we're available Monday-Thursday, 9 a.m.-5 p.m. and Fridays, 9 a.m.-1 p.m.
  - Please remember that you must follow the rules for coming to campus.
Email Assistance
- Use our online contact form
Bookstore
Bookstore

You can purchase all your books and materials for winter quarter anytime through the Bookstore's new online store at deanzastore.com.
- Search the Bookstore site for course materials by class, or enter your CWID to see a list of your courses and required materials.
The on-campus store, located on the ground floor of the RSS Building, is open for in-store pickup and shopping, from 10 a.m. to 2 p.m., Monday-Friday during the first two weeks of winter quarter.
- From week three onward the Bookstore will be open 10 a.m.-2 p.m., Monday-Thursday
- Check the store info and Bookstore FAQs webpages for more information.
Cashier's Office
Cashier's Office

The Cashier's Office will be open Dec. 19-Dec. 22, from 9 a.m. to 1 p.m.

The office will be closed Dec. 23-Jan. 2, and will reopen for in-person services starting Jan. 3.

You can pay all fees online when you register for classes or by clicking on the Bill Payment icon in the Apps section of MyPortal.
- If you have questions or need assistance, please email us at deanzacashier@deanza.edu
  - Be sure provide your full name and eight-digit De Anza student ID number (also known as a Campuswide ID or CWID), and tell us how we can assist you.
- To pay your fees in cash – exact amount only – you can stop by the Admissions and Records front desk during winter quarter
  - Monday-Thursday, 9 a.m.-5 p.m.
  - Fridays, 9 a.m.-1 p.m.
- We're available – by appointment only
  - Please remember that you must follow the rules for coming to campus.
MAKE AN APPOINTMENT
College Life
College Life

The Office of College Life will be closed Dec. 19-Jan. 6. College Life will reopen for services starting Jan. 9, the first day of winter quarter.

In-Person Assistance
- For the first week of winter quarter, Jan. 9-13, the Office of College Life will be open on the following schedule
  - Monday-Thursday, 9 a.m.-4 p.m.
  - Friday, 9 a.m.-2 p.m.
  - Student Accounts services will not be available from 11:30 a.m. to 12:30 p.m. on each day
- For the rest of winter quarter, the office will be open on the following schedule
  - Monday-Thursday, 10 a.m.-4 p.m.
  - Fridays, closed for in-person services; remote services only from 9 a.m. to 5 p.m.
  - Student Accounts services will not be available from 11:30 a.m. to 12:30 p.m. on each day
- Student ID and SmartPass cards can be obtained in person
  - Check the College Life website for more information
- The office is located on the lower level of the Campus Center
Contact Information
- collegelife@deanza.edu
Counseling
Our Counselors
- Counselors and academic advisers are available to meet by phone, email and Zoom video.
- Use the Our Counselors directory to locate the webpage for your program counselor, where you will find information on how to contact them or schedule a meeting.
- Students who have attended De Anza for at least two quarters are also welcome to contact the General Counseling and Advising Center (see below).
General Counseling and Advising Center

Counselors are available to meet by phone, email, Zoom videoconference or by using the Online Adviser.

Before winter break (Dec. 19-22), the Counseling Center will be open on the following schedule:
- In person: Monday-Thursday, 9 a.m.-1 p.m.
- Remote: Monday-Thursday, 1-5 p.m.
For the first week of winter quarter, the Counseling Center will offer virtual drop-in hours via Zoom on the following schedule:
- Monday, Jan. 9, 9 a.m.-4:30 p.m.
- Tuesday, Jan. 10, 8:30 a.m.-5 p.m.
- Wednesday, Jan. 11, and Thursday, Jan. 12, noon-3 p.m.
- Friday, Jan. 13, 10 a.m.-noon
During winter quarter, the Counseling Center will be open on the following schedule:
- In person
  - Monday-Thursday, 9 a.m.-5 p.m.
  - Fridays, 9 a.m.-1 p.m.
- Remote
  - Monday-Thursday, 8 a.m.-6 p.m.
  - Fridays, 8 a.m.-1 p.m.
- Drop in
  - Mondays and Tuesdays, 9 a.m.-noon
  - Wednesdays and Thursdays, noon-3 p.m.
  - Fridays, 10 a.m.-noon
Visit the Counseling website to schedule an appointment.
- Use the Online Adviser for quick questions
- Use our online appointment system to schedule a time to talk by phone, email or Zoom video
- You can drop in on Zoom – without an appointment – for a quick (10-15 minutes) question or chat with a counselor or academic adviser.
  - The drop-in schedule is subject to change at any time. Check the Counseling Center website for Zoom links and updates.
- You must provide your eight-digit student identification number, also known as a campuswide ID or CWID.
Contact information:
- 408.864.5400
- deanzacounseling@deanza.edu
De Anza College Promise
De Anza College Promise

If you have any questions
- About your Promise award, including fee waivers and Bookstore vouchers
  - Contact the Financial Aid Office (see below)
- About classes, counseling, orientation or your educational plan
  - Contact the Outreach Office (see below)
Promise counselors will have in-person appointments available for students. Visit the Outreach counselors page for information on how to make an appointment.
Dining Services
Dining Services

Visit the Food Court, located on the upper level of the Campus Center, this winter.

Food Court (upper level of the Campus Center) – open Monday to Thursday, 7 a.m.-5 p.m.; closed on Fridays
- Grill Burger Station (open until 4 p.m.)
- Chicken Nuggets and Fries
- Sandwich Station (open until 4 p.m.)
- Salad Station
- Pizza
- Grab 'N' Go and Beverages
- Check the Dining Services website for menus.
Power Cup Coffee (specialty coffee counter on the upper level of the Campus Center) – open Monday to Thursday, 7 a.m. to 6 p.m.; closed on Fridays
Disability Support Programs and Services
Disability Support Programs and Services

Disability Support Services
- DSS will be open for in-person assistance – Monday-Thursday, 8 a.m.-5 p.m., in RSS 141
- On Fridays, DSS is available remotely, 8 a.m.-3 p.m. – no on-campus services
- Counseling will be available by phone and online. Visit the DSS website for more details.
- In addition to in-person hours, DSS staff will be working remotely Monday-Thursday, 3-5 p.m.
DSS Online Help Desk
- Visit the DSS virtual help desk to speak with a DSS specialist live via online video – no appointment needed
- Check the DSS webpage for the help desk schedule
Additional Contact Information
- dss@deanza.edu
- 408.430.7681
- Use the online help form
Additional Services

Students are encouraged to reach out to DSS first to be directed to one of the specific services below.

Adapted Physical Education
- Visit the Adapted Physical Education webpage for information on how to reach APE staff
Alternate Media
- Available for in-person assistance Monday and Wednesday, 8 a.m.-2:30 p.m. or by appointment, in RSS 141
- Remote hours:
  - Mondays and Wednesdays, 3-7 p.m.
  - Tuesdays, Thursdays and Fridays, 7 a.m.-4 p.m.
- Visit the Alternate Media Services site for information on how to request accommodations
Accommodated Testing
- Visit the Testing and Tutorial Center webpage for information on how to make an appointment
- Staff will be working remotely Monday-Thursday, 7 a.m.-5 p.m. and Fridays, 8 a.m.-noon for general assistance and support
- Accommodated testing by appointment only – no drop-in exams
Deaf and Hard of Hearing Services
- DHHS staff will be working online Monday-Friday, 8 a.m.-5 p.m.
- Open for in-person assistance by appointment only or Wednesday, 7:30 a.m.-3 p.m. in LCW 110
- Visit the DHHS webpage for information on how to make an appointment
Computer Accessibility Lab
- The Computer Accessibility Lab will be open, based on approved student accommodations, Monday-Thursday, 10 a.m.-5 p.m.
Mobility Cart
- Available based on student accommodations approved by a DSPS counselor
Tutoring Services
- - Visit the Testing and Tutorial Center webpage for more information
  - For tutoring accommodations and hours based on subject, please contact Tracy Caruana at 408.864.8839 or caruanatracy@deanza.edu
English Performance Success (EPS)
English Performance Success (EPS)
- EPS counselors are available through Zoom videoconference. Use their online scheduling system to make an appointment.
- Starting in winter quarter EPS counselors will also be available for drop-ins via Zoom. Check the EPS counselors page to see each counselor's drop-in hours and Zoom link.
Extended Opportunities Programs and Services (EOPS)
Extended Opportunities Programs and Services (EOPS)

The EOPS Office will be closed for in-person services Dec. 20-22; staff will be working remotely on these days.

EOPS will be closed from Dec. 23-Jan. 3. The office will reopen for in-person services starting Jan. 4.

Contact Information
- eops@deanza.edu
- 408.864.8950
- Staff directory
In-Person Assistance and Counseling Appointments
- During winter quarter, the EOPS office is open for in-person questions and appointments on the following schedule:
  - Monday-Thursday, 8:30 a.m.-4:30 p.m.
  - Fridays, 8:30 a.m.-1 p.m.
- Check the EOPS counselors webpage for information on how to make an appointment
Financial Aid
Financial Aid

Virtual "Drop-In" Hours
- Visit the Financial Aid virtual help desk on Zoom to speak with someone who can answer your questions
  - Mondays and Wednesdays, 10 a.m.-2 p.m.
  - Tuesdays and Thursdays, 2-5 p.m.
- There's no appointment required for these Zoom sessions. Students are served on a first-come, first-served basis. After joining the Zoom session, there may be a wait.
Drop In Via Zoom

In-Person Assistance
- In addition to our Zoom drop-in hours, staff can provide in-person assistance in their office at the Baldwin Winery Building on campus Monday-Thursday, 9 a.m.-5 p.m. and Fridays, 9 a.m.-1 p.m.
- Please remember that you must follow the rules for coming to campus.
Contact Information
- financialaid@deanza.edu
- 408.864.8718
- Or use our online help form
Services are being provided as usual, including disbursements and refunds for eligible students.
First Year Experience (FYE)
First Year Experience (FYE)

Contact Information
- Jorge Morales: moralesjorge@deanza.edu
Use the online scheduler to speak with a counselor by phone or Zoom video.

Online Scheduler
Food Pantry
Food Pantry
- Food pickup will be available at a location outside the Outreach office on Tuesdays and Wednesdays (except for the second and fourth Tuesday of the month) from 10 a.m.-3 p.m.
- The Mobile Food Pantry will be available on the second and fourth Tuesday of the month, 1-3 p.m.
- Visit the Food Pantry website for instructions on how to make a pickup
- You can also visit the Resources website for a list of available food assistance programs.
Health Services
Health Services

During the winter quarter, students have the option of visiting the virtual clinic or making an in-person appointment.

COVID-19 Testing

Health Services will continue to offer COVID-19 PCR testing on campus. Visit the COVID-19 Health Information page for details on testing times, location and instructions for registering.

Virtual Clinic

Current students can visit the Health Services virtual clinic for services. The virtual clinic uses online video that is HIPAA-compliant for privacy and security, so students can talk with a health care provider about issues including women’s health, birth control, community resources and referrals. To schedule an appointment, send an email to deanzahealthservices@deanza.edu

You can also visit Wellness Central, an online resource for students. You can see a list of available low-cost clinics and resources in Santa Clara County as well.

In-Person and Remote Assistance

Call or email Health Services to make an in-person appointment. Appointment fees apply for all visits. The Health Services office is located on the lower level of the Campus Center. Their fall hours are as follows:
- Monday-Thursday, 8:30 a.m.-5 p.m.
- Closed for lunch 12:30-1 p.m. daily
- Fridays (remote, no in-person services), 8:30 a.m.-5 p.m.
Contact Information
- deanzahealthservices@deanza.edu
- 408.864.8732
- Or use the Student Health Portal
Note: If you have fever, cough and difficulty breathing, stay home and call your primary doctor, health care provider's nurse hotline, or Valley Medical Center at 408.885.5000.
IMPACT AAPI
IMPACT AAPI

Contact Information
- impactaapi@deanza.edu
Use the online scheduler to speak with a counselor by phone or Zoom video

ONLINE SCHEDULER
International Student Programs
International Student Programs

The International Student Programs Office will be open Dec. 19-Dec. 22, from 9 a.m. to 1 p.m.

The office will be closed Dec. 23-Jan. 2, and will reopen for in-person services starting Jan. 3.

During winter quarter, ISP office staff will be available in person Monday-Thursday, 9 a.m.-5 p.m. and Fridays, 9 a.m.-1 p.m. Visit the ISP website for the latest information and updates.

Online "Drop-In" Hours

You can drop in via Zoom to speak with an ISP staff expert on the topics listed below – with no appointment needed – during online drop-in hours. Visit the ISP Contact webpage for drop-in times and Zoom links.

Contact information:
- For general inquiries please fill out the contact form
- To reach an immigration adviser
  - If your last name starts with A-L, email Andrea Santa Cruz at santacruzandrea@deanza.edu
  - If your last name starts with M-Z, email Allison Largent at largentallison@deanza.edu
- To reach an ISP counselor
  - If your last name starts with A-L, email Denica Kelly at kellydenica@deanza.edu
  - If your last name starts with M-Z, email Noemi Teppang at teppangnoemi@deanza.edu
  - Note: ISP counselors will also have in-person appointments for students
Learning Communities
Learning Communities
- Learning Communities counselors are available to meet by telephone or Zoom videoconferencing. You'll find their contact information by using the directory on the Our Counselors webpage.
- For AAAA/Umoja, First Year Experience, IMPACT AAPI and Puente, you can also send an email to dassrsc@gmail.com.
Library
Library

During winter quarter, the Library will be open Monday-Friday, 9 a.m.-7 p.m.

After the first week, the Library and Computer Lab will be open during these hours for the remainder of fall quarter:
- Monday–Thursday: 9 a.m.–5 p.m.
- Friday–Sunday: closed
- Check the Library website for details
Computers Available During Summer Session
- Laptop computers (Apple and Dell) are available for checkout during Library hours. Most laptops can be checked out for the duration of the quarter. Short-term laptop check outs are also available.
- Chromebooks can be checked out for the duration of the quarter.
- iPads can be checked out for the duration of the quarter.
- Desktop computers are available in the reference area during Library hours (9 a.m.-7 p.m., Monday-Friday)
  - Desktop computers (Apple and Dell) are also available in the Library Computer Lab (LC 113) during Library hours. These computers have Adobe Creative Cloud software.
- TI-84 calculators can be checked out for the duration of the quarter.
- Printing is available in the Computer Lab from 9 a.m. to 5 p.m., Monday-Thursday.
Tech Assistance/Software Support
- Tech help with Canvas, Zoom, MyPortal and other online learning tools is available from the Library Computer Lab's expert technicians, during designated hours. Check back soon for the schedule.
- Use the form on the Computer Lab's webpage to request help via live chat or email.
Online Services
- Other services including databases, e-books and streaming video are available anytime online. Visit the Library website for more information
- All reference services are available online through the "Chat with a Librarian" function on the Library website, staffed Monday-Thursday, 9 a.m.-3 p.m. and 7-9 p.m.
Math Performance Success (MPS)
Math Performance Success
- MPS counselors are available through Zoom videoconference. Use their online scheduling system to make an appointment.
Occupational Training Institute (OTI)
Occupational Training Institute (OTI)

In-Person Assistance
- Available Monday-Thursday, 9 a.m.-3 p.m. and Fridays by appointment only
- Check the OTI website for contact information
Online Hours
- OTI staff will also be working remotely Monday-Thursday, 9 a.m.-3 p.m.
Contact Information
- Staff directory
Outreach Office
Office of Outreach

The Office of Outreach will be open Dec. 19-Dec. 22, from 9 a.m. to 1 p.m.

The office will be closed Dec. 23-Jan. 2, and will reopen for in-person services starting Jan. 3.

During winter quarter, Outreach staff will be available in person
- Monday through Thursday, 9 a.m.-5 p.m.
- Fridays, 9 a.m.-1 p.m.
You can also reach the Outreach office by emailing outreach@deanza.edu or speak with one of our counselors online – during either a scheduled appointment or a drop-in Zoom session.

Outreach Counselors
- Counseling appointments for new students, De Anza College Promise students and the Men of Color Community are available via phone, email or Zoom.
- Appointments can be scheduled by emailing outreach@deanza.edu or using their online scheduler.
- You can also drop in on Zoom – without an appointment – to speak with an Outreach counselor.
  - Check the Outreach Counseling website for drop-in times and Zoom links.
Limited In-Person Assistance – Men of Color and Food Pantry Only
- Food Pantry pickups will be available at a location outside the Outreach office on Monday-Wednesday from 9 a.m.-3 p.m.
  - Visit the Food Pantry website for instructions on how to make a pickup
  - You can also visit the Resources website for a list of other food assistance programs.
- Check the Men of Color website for information on how to make an appointment
Contact Information
- Outreach Office: outreach@deanza.edu
- Food Pantry: dafoodpantry@fhda.edu
Probation and Retention Support

Probation and Retention Support

Visit the Probation and Retention website for information about how to reach our team online or during our virtual drop-in hours on Zoom.

(These sessions are with members of the Probation and Retention staff only. If you need to meet with a counselor, please visit the Counseling website for information about appointments or drop-ins.)
Psychological Services
Psychological Services

Psychological Services will be open for limited in-person appointments during winter quarter. If you have an emergency, please call 911 or go to the nearest hospital. If you need support, see the Psychological Services homepage for a list of 24-hour hotlines.

Service Hours and In-Person Assistance
- Monday-Thursday, 8:30 a.m.-5:30 p.m., staff are available for on campus and online sessions by appointment. Students are welcome to stop by in person and learn about available services or make an appointment for counseling.
- The office will be open on Fridays, 8:30 a.m.-2 p.m. for Zoom sessions by appointment only – no on-campus services
Group Sessions and Individual Counseling
- For individual counseling, students who want to schedule a new appointment can reach the office by emailing dapsychservice@deanza.edu
  - You’ll need to provide your eight-digit student identification number, also known as a campuswide ID or CWID.
  - You will also need to complete the three forms listed on the Appointments webpage
Contact Information
- dapsychservice@deanza.edu
- 408.864.8868
- Psychological Services is operating from its usual location in the Registration and Student Services building – RSS 258
Puente
Puente

Contact Information
- Liliana Rivera: riveraliliana@deanza.edu
- 408.864.8780
Use the online scheduler to speak with a counselor by phone or Zoom video

ONLINE SCHEDULER
Student Success Center: Tutoring and Workshops
Student Success Center (SSC)

The SSC offers online peer tutoring and workshops through Zoom video, as well as 24/7 online tutoring services.
- Now it's easier than ever: You no longer need to go through Canvas. Just visit the SSC website and click on the yellow buttons to access tutoring and workshops.
Contact Information
- Diana Alves De Lima: 408.864.8485 or alvesdelimadiana@deanza.edu
- Melissa Aguilar: 408.864.5422
  or aguilarmelissa@deanza.edu
Transfer Center
Transfer Center

During winter quarter, Transfer Center staff will be available in person Monday-Thursday, 9 a.m.-5 p.m. and Fridays, 9 a.m.-1 p.m.

Staff will be working remotely Monday-Thursday, 8 a.m.-6 p.m. and Fridays, 8 a.m.-1 p.m.

Drop-in Hours

You can drop in for a quick chat with a Transfer Center counselor via Zoom. See their winter quarter schedule below. Or, visit the Transfer Center website for the latest information on virtual drop-ins and appointments.
- Special drop-in hours for week one
  - Monday, Jan. 9, 8:30 a.m.-3 p.m.
  - Tuesday, Jan. 10, 8:30 a.m.-4 p.m.
- Regular drop-in hours for the rest of winter quarter
  - Mondays, 9-10:30 a.m.
  - Tuesdays, 9-11 a.m.
  - Wednesdays, 1-2 p.m.
  - Thursdays, noon-2:30 p.m.
Umoja Community
Umoja

Contact Information
- canyonmaurice@fhda.edu
Use the online scheduler to speak with a counselor by phone or Zoom video

ONLINE SCHEDULER
Veteran Services
Veteran Services

Veteran Services will be open Dec. 19-Dec. 22, from 9 a.m. to 1 p.m.

The office will be closed Dec. 23-Jan. 2, and will reopen for in-person services starting Jan. 3.

Online Help Desk
- Visit the Veteran Services virtual help desk on Zoom, to speak with a counselor or resource specialist who can answer your questions
  - Check the Veteran Services website for the virtual help desk schedule and the link to sign in
  - No appointment required for these Zoom sessions. Students are served on a first-come, first-served basis. After joining the Zoom session, there may be a wait.
Counseling and In-Person Assistance
- Check the Veteran Services website for information on how to make an appointment
- The VRC will be open to provide in-person assistance Monday-Thursday, 9 a.m.-5 p.m. and Fridays, 9 a.m.-1 p.m.
Contact Information
- New students using GI Bill benefits, please contact Bertha Sanchez at sanchezbertha@deanza.edu
- Continuing students using GI Bill benefits, please contact Shari Pasquali at pasqualishari@deanza.edu
- Counselors are available by phone or Zoom video. Please use the online scheduler to make an appointment
- For general inquiries, please email veteransda@deanza.edu