Student Services

How to Reach Student Services

On this webpage, you'll find a list of office hours for campus offices and services, and how to reach them in person or online. You can also check individual department or program websites (individual links are included below) for detailed schedules and contact information.

Holiday Closures

Some offices and programs will be closed or open for limited hours during spring break, April 1-9. (See below for details.) In addition, most offices and programs will be closed on these dates:

Memorial Day Weekend: Saturday, May 27-Monday, May 29
Juneteenth Holiday: Monday, June 19

Remember the Rules for Coming to Campus

If you are planning to be on campus – for a class, a meeting or any reason:

You must upload proof of COVID-19 vaccination – and, if eligible, proof of a COVID-19 booster
Face masks are strongly recommended on campus, and may be required in some offices or by individual instructors in their classrooms.
See deanza.edu/vax for more details

See The Quarter Guide for Tips + Resources

Admissions and Records
Admissions and Records
- In-Person Assistance – available at the Enrollment Services counter, across from the Bookstore, on the first floor of the RSS Building
  - - Monday-Thursday: 9 a.m.-5 p.m.
    - Fridays: 9 a.m.-1 p.m.
    - You can drop in without an appointment or, for more complex issues, you can schedule a time when you can come in to our office.
    - Please remember to follow the rules for coming to campus.
MAKE AN APPOINTMENT
- Zoom Help Desk – visit the A&R virtual help desk to speak with someone – about registration, admissions or your student records – via online video
  - - Mondays and Tuesdays: 3 p.m. to 5 p.m.
      
      Wednesdays and Thursdays: 9 a.m. to noon
    - No appointment is required. Students are served on a first-come, first-served basis. After joining the Zoom session, there may be a wait.
    - You'll need to show a valid photo ID before we can discuss any matters related to your student account or records.
- Online contact form – staff are available to respond to questions submitted through this form
  - - Monday-Thursday, 9 a.m.-5 p.m.
    - Use our online contact form to request help
online contact form
Assessment Center
Assessment Center

All assessment services and exams are offered online only.

If you have questions or need assistance, you can
- Use our online contact form to schedule an online assessment or exam, or to ask any questions about the process.
  - - Be sure provide your full name and eight-digit De Anza student ID number (also known as a Campuswide ID or CWID), and tell us how we can assist you.
ONLINE CONTACT FORM
- Visit the Admissions and Records front desk in the RSS Building for in-person assistance.
  - This is for questions only – all assessments must be completed online.
    - Monday-Thursday: 9 a.m.-5 p.m.
    - Fridays: 9 a.m.-1 p.m.
  - Please remember to follow the rules for coming to campus.
Bookstore
Bookstore

You can purchase all your books and materials through the Bookstore's new online store at deanzastore.com.
- Search the Bookstore site for course materials by class, or enter your CWID to see a list of your courses and required materials.
The on-campus store, located on the ground floor of the RSS Building, is open for in-store pickup and shopping during these hours:
- Monday-Thursday: 10 a.m.-2 p.m.
- Friday-Sunday: closed
Check the store info webpage for more information.
Cashier's Office
Cashier's Office

You can pay all fees online when you register for classes or by clicking on the Bill Payment icon in the Apps section of MyPortal.
- If you have questions or need assistance, please email us at deanzacashier@deanza.edu
  - Be sure provide your full name and eight-digit De Anza student ID number (also known as a Campuswide ID or CWID), and tell us how we can assist you.
  - Emails will be answered Monday-Thursday from 9 a.m. to 5 p.m., and Fridays from 9 a.m. to 1 p.m.
- If you need in-person assistance or want to pay your fees in cash – exact amount recomended – come to the Enrollment Services counter on the first floor of the RSS Building, across the hall from the Bookstore, on these days:
  - Wednesdays: 9 a.m. to 5 p.m.
  - Thursdays: 9 a.m. to 5 p.m.
College Life
College Life

Open for in-person services:
- Monday-Thursday: 10 a.m. to 4 p.m.
Student ID and SmartPass cards can be obtained in person
- Check the College Life website for more information
- The office is located on the lower level of the Campus Center
Email: collegelife@deanza.edu
Counseling
Our Counselors
- Counselors and academic advisers are available to meet by phone, email and Zoom video.
- Use the Our Counselors directory to locate the webpage for your program counselor, where you will find information on how to contact them or schedule a meeting.
- Students who have attended De Anza for at least two quarters are also welcome to contact the General Counseling and Advising Center (see below).
General Counseling and Advising Center
- In-person assistance – in the RSS Building, second floor:
  - - Monday-Thursday: 9 a.m.-5 p.m.
    - Fridays, 9 a.m.-1 p.m.
- Remote assistance – email and phone questions:
  - - Monday-Thursday, 8 a.m.-6 p.m.
    - Fridays: 8 a.m.-1 p.m.
- Counseling Drop-Ins on Zoom – no appointment needed for a quick chat:
  - - Mondays: 9-11 a.m.
    - Tuesdays: 10 a.m.-noon
    - Wednesdays: noon-3 p.m.
    - Thursdays: noon-2 p.m.
    - Fridays: not available
Click to Drop In

Hours are subject to change: Visit the Counseling website for the latest information.
- Use the Online Adviser for quick questions
- Use our online appointment system to schedule a time to talk by phone, email or Zoom video
Schedule a Counseling Appointment
- You must provide your eight-digit student identification number, also known as a campuswide ID or CWID.
Contact information:
- 408.864.5400
- deanzacounseling@deanza.edu
De Anza College Promise
De Anza College Promise

If you have any questions
- About your Promise award, including fee waivers and Bookstore vouchers
  - Contact the Financial Aid Office (see below)
- About classes, counseling, orientation or your educational plan
  - Contact the Outreach Office (see below)
Promise counselors will have in-person appointments available for students. Visit the Outreach counselors page for information on how to make an appointment.
Dining Services
Dining Services

Food Court (upper level of the Campus Center)
- Monday-Thursday: 7 a.m. to 5 p.m.
- Fridays: closed
Dining options include
- Grill Burger Station (open until 4 p.m.)
- Chicken Nuggets and Fries
- Sandwich Station (open until 4 p.m.)
- Salad Station
- Pizza
- Grab 'N' Go and Beverages
- Check the Dining Services website for menus.
Power cUP Coffee (specialty coffee counter on the upper level of the Campus Center) – open Monday to Thursday, 7 a.m. to 6 p.m.; closed on Fridays
Disability Support Programs and Services
Disability Support Programs and Services

Disability Support Services
- Monday-Thursday: 8 a.m.-5 p.m. – open for in-person assistance in RSS 141
- Fridays:
  - - 8 a.m.-1 p.m. – open for in-person assistance in RSS 141
    - 1-3 p.m. – remote assistance only – call 408.430.7681 or 408.864.8838.
- Counseling will be available by phone and online. Visit the DSS website for more details.
DSS Online Help Desk
- Visit the DSS virtual help desk to speak with a DSS specialist live via online video – no appointment needed
- Check the DSS webpage for the help desk schedule
Additional Contact Information
- dss@deanza.edu
- 408.430.7681
- Use the online help form
Additional Services

Students are encouraged to reach out to DSS first to be directed to one of the specific services below.

Adapted Physical Education
- Visit the Adapted Physical Education webpage for information on how to reach APE staff
Alternate Media
- Available for in-person assistance Monday and Wednesday, 8 a.m.-2:30 p.m. or by appointment, in RSS 141
- Remote hours:
  - Mondays and Wednesdays, 3-7 p.m.
  - Tuesdays, Thursdays and Fridays, 7 a.m.-4 p.m.
- Visit the Alternate Media Services site for information on how to request accommodations
Accommodated Testing
- Visit the Testing and Tutorial Center webpage for information on how to make an appointment
- Staff will be working remotely Monday-Thursday, 7 a.m.-5 p.m. and Fridays, 8 a.m.-noon for general assistance and support
- Accommodated testing by appointment only – no drop-in exams
Deaf and Hard of Hearing Services
- Monday, Wednesday and Friday: 8 a.m. to 5 p.m. – available remotely
- Tuesday and Thursday: 8 a.m. to 5 p.m. – available for in-person assistance in LCW 110
Computer Accessibility Lab
- The Computer Accessibility Lab will be open, based on approved student accommodations, Monday-Thursday, 10 a.m.-5 p.m.
Mobility Cart
- Available based on student accommodations approved by a DSPS counselor
Tutoring Services
- - Visit the Testing and Tutorial Center webpage for more information
  - For tutoring accommodations and hours based on subject, please contact Tracy Caruana at 408.864.8839 or caruanatracy@deanza.edu
English Performance Success (EPS)
English Performance Success (EPS)
- - EPS counselors are available by appointment – in person and on Zoom. Check the online scheduling system for available hours.
  - EPS counselors also have "drop-in" hours for visits without an appointment – in person and on Zoom. Check the EPS counselors page for each counselor's hours and Zoom link.
Extended Opportunities Programs and Services (EOPS)
Extended Opportunities Programs and Services (EOPS)
- Monday-Thursday: 8:30 a.m.-4:30 p.m. – open for in-person assistance in Campus Center 151
- Fridays: 8:30 a.m.-1 p.m. – open for in-person assistance in Campus Center 151
Contact Information
- eops@deanza.edu
- 408.864.8950
- Staff directory
Financial Aid
Financial Aid

In-Person Assistance – Baldwin Winery Building on campus
- Monday-Thursday: 9 a.m.-5 p.m.
- Fridays: 9 a.m.-1 p.m.
- Please remember that you must follow the rules for coming to campus.
Virtual "Drop-In" Hours
- Visit the Financial Aid virtual help desk on Zoom to speak with someone who can answer your questions
  - Mondays and Wednesdays, 10 a.m.-1 p.m.
  - Tuesdays and Thursdays, 2-5 p.m.
- There's no appointment required for these Zoom sessions. Students are served on a first-come, first-served basis. After joining the Zoom session, there may be a wait.
Drop In Via Zoom

Contact Information
- financialaid@deanza.edu
- 408.864.8718
- Or use our online help form
First Year Experience (FYE)
First Year Experience (FYE)

Contact Information
- Jorge Morales: moralesjorge@deanza.edu
Use the online scheduler to speak with a counselor by phone or Zoom video.

Online Scheduler
Food Pantry
Food Pantry
- Tuesdays: 11 a.m.-3 p.m.
  - The campus Pantry will close at 1:30 p.m. on the second and fourth Tuesday of each month, while the Mobile Food Pantry is visiting
- Wednesdays: 10 a.m.-3 p.m.
- Thursdays: noon-3 p.m.
The Mobile Food Pantry visits Parking Lot A on the second and fourth Tuesday of the month, 1:30-3 p.m.

Visit the Food Pantry website for more information.
- You can also visit the Resources website for a list of available food assistance programs.
Health Services
Health Services

Open for in-person services by appointment only.
- Monday-Thursday: 8:30 a.m. to 5 p.m.
- Fridays: closed
- To schedule an appointment, send an email to deanzahealthservices@deanza.edu
Virtual Clinic

Current students can visit the Health Services virtual clinic for services. The virtual clinic uses online video that is HIPAA-compliant for privacy and security, so students can talk with a health care provider about issues including women’s health, birth control, community resources and referrals. To schedule an appointment, send an email to deanzahealthservices@deanza.edu

You can also visit Wellness Central, an online resource for students. You can see a list of available low-cost clinics and resources in Santa Clara County as well.

Contact Information
- deanzahealthservices@deanza.edu
- 408.864.8732
- Or use the Student Health Portal
Note: If you have fever, cough and difficulty breathing, stay home and call your primary doctor, health care provider's nurse hotline, or Valley Medical Center at 408.885.5000.
IMPACT AAPI
IMPACT AAPI
- Counselor available for Zoom meetings by appointment
online scheduler

Contact Information
- impactaapi@deanza.edu
International Student Programs
International Student Programs

Open for in-person services:
- Monday, Tuesday and Thursday: 9 a.m. to 5 p.m.
- Wednesdays: 9 a.m. to 3 p.m.
- Fridays: 9 a.m. to 1 p.m.
Online "Drop-In" Hours

You can drop in via Zoom to speak with an ISP staff expert on the topics listed below – with no appointment needed – during online drop-in hours. Visit the ISP Contact webpage for drop-in times and Zoom links.

Contact information:
- For general inquiries please fill out the contact form
- To reach an immigration adviser
  - If your last name begins with A-L, email Andrea Santa Cruz at santacruzandrea@deanza.edu
  - If your last name begins with M-Z, email Allison Largent at largentallison@deanza.edu
- To reach an ISP counselor
  - If your last name begins with A-J, email Denica Kelly at kellydenica@deanza.edu
  - If your last name begins with K-Q, email Manija Ansari at ansarimanija@deanza.edu
  - If your last name begins with R-Z: email Noemi Teppang at teppangnoemi@deanza.edu
  - Note: ISP counselors will also have in-person appointments for students
Learning Communities
Learning Communities
- Learning Communities counselors are available to meet by telephone or Zoom videoconferencing. You'll find their contact information by using the directory on the Our Counselors webpage.
- For AAAA/Umoja, First Year Experience, IMPACT AAPI and Puente, you can also send an email to dassrsc@gmail.com.
Library
Library
- Monday–Thursday: open 9 a.m.–7 p.m.
- Friday–Sunday: closed
- Check the Library website for details
Computers available for student use:
- Laptop computers (Apple and Dell) are available for checkout during Library hours. Most laptops can be checked out for the duration of the quarter. Short-term laptop check outs are also available.
- Chromebooks can be checked out for the duration of the quarter.
- iPads can be checked out for the duration of the quarter.
- Desktop computers are available in the reference area during Library hours (9 a.m.-7 p.m., Monday-Thursday)
  - Desktop computers (Apple and Dell) are also available in the Library Computer Lab (LC 113) during Library hours. These computers have Adobe Creative Cloud software.
- TI-84 calculators can be checked out for the duration of the quarter.
- Printing is available in the Library Computer Lab from 9 a.m. to 5 p.m., Monday-Thursday.
Tech Assistance/Software Support
- Tech help with Canvas, Zoom, MyPortal and other online learning tools is available from the Library Computer Lab's expert technicians, during designated hours. Check back soon for the schedule.
- Use the form on the Computer Lab's webpage to request help via live chat or email.
Online Services
- Other services including databases, e-books and streaming video are available anytime online. Visit the Library website for more information
- All reference services are available online through the "Chat with a Librarian" function on the Library website, staffed Monday-Thursday, 9 a.m.-7 p.m.
Math Performance Success (MPS)
Math Performance Success
- MPS counselors are available by appointment to meet in person and on Zoom
- Use their online scheduling system to make an appointment.
Mental Health and Wellness Center
Mental Health and Wellness Center

If you have an emergency, please call 911 or go to the nearest hospital. If you need support, see the Mental Health and Wellness Center homepage for a list of 24-hour hotlines.
- Monday-Thursday, 8:30 a.m.-5:30 p.m.
  - - Staff are available in RSS Room 258 for on-campus and online sessions by appointment.
    - Students are welcome to stop by in person and learn about available services or make an appointment for counseling.
- Fridays, 8:30 a.m.-2 p.m.
  - - No in-person services but Zoom sessions are available by appointment only
These services are always available online
- TimelyCare – speak online with a mental health professional anytime, 24/7
- Wellness Central – get health and wellness information
- eCheckup To Go – learn how to support your own well-being and healthy behavior
Group Sessions and Individual Counseling
- For individual counseling, students who want to schedule a new appointment can reach the office by emailing mhwc@deanza.edu
  - You’ll need to provide your eight-digit student identification number, also known as a campuswide ID or CWID.
  - You will also need to complete the three forms listed on the Appointments webpage
Contact Information
- mhwc@deanza.edu
- 408.864.8868
Occupational Training Institute (OTI)
Occupational Training Institute (OTI)
- Monday-Thursday: 9 a.m.-3 p.m,.
- Friday: closed
- CompTechS lab is open
  - - Wednesdays and Thursdays: 9 a.m.-4 p.m.
    - Fridays: 9 a.m.-noon
Contact Information
- Staff directory
Outreach Office
Office of Outreach
- Open for in-person services
  - - Monday-Thursday: 9 a.m. to 5 p.m.
    - Fridays: 9 a.m. to 1 p.m.
- Counseling appointments available:
  - - Monday-Thursday: 9:30 a.m. to 4:30 p.m. – online and in person
    - Fridays: 9:30 a.m. to 3 p.m. – online only
- Drop in to speak with an Outreach counselor without an appointment:
  - - Mondays: 1:30-4 p.m. – in person and online via Zoom
    - Thursdays: 1:30-4 p.m. – in person and online via Zoom
    - Check the Outreach counselors' website for details.
You can reach the Outreach office by emailing outreach@deanza.edu or speak with one of our counselors online – during either a scheduled appointment or a drop-in Zoom session.

Outreach Counselors
- Counseling appointments for new students, De Anza College Promise students and the Men of Color Community are available via phone, email or Zoom.
- Appointments can be scheduled by emailing outreach@deanza.edu or using their online scheduler.
- From April 10-21, you can drop in on Zoom – without an appointment – to speak with an Outreach counselor.
  - Check the Outreach Counseling website for drop-in times and Zoom links.
Men of Color Community: Check the Men of Color website for more information.

Food Pantry:
- Tuesdays: 11 a.m.-3 p.m.
- The campus Pantry will close at 1:30 p.m. on the second and fourth Tuesday of each month, while the Mobile Food Pantry is visiting
- Wednesdays: 10 a.m.-3 p.m.
- Thursdays: noon-3 p.m.
The Mobile Food Pantry visits Parking Lot A on the second and fourth Tuesday of the month, 1:30-3 p.m.
- Visit the Food Pantry website for more information.
- You can also visit the Resources website for a list of available food assistance programs.
Contact Information
- Outreach Office: outreach@deanza.edu
- Food Pantry: dafoodpantry@fhda.edu
Probation (Academic and Progress) and Retention Support
Probation (Academic and Progress) and Retention Support

Staff members available on Zoom; drop in without appointment during these hours:
- Monday: 11 a.m.-noon
- Tuesday: 4-5 p.m.
- Wednesday: 1-2 p.m.
- Thursday: 2-3 p.m.
- Friday: 10-11 a.m.
Visit the Probation and Retention website for information about how to reach our team online or during our virtual drop-in hours on Zoom.

These sessions are with members of the Probation and Retention staff only. If you need to meet with a counselor, please use the online scheduling system to make an appointment.
Psychological Services
Puente
Puente

Contact Information
- Liliana Rivera: riveraliliana@deanza.edu
- 408.864.8780
Use the online scheduler to speak with a counselor by phone or Zoom video

ONLINE SCHEDULER
Student Success Center: Tutoring and Workshops
Student Success Center (SSC)

Visit the Student Success Center website for tutoring schedules and more information.

The SSC offers peer tutoring and workshops on campus and online via Zoom video, as well as 24/7 access to online tutoring services.

Visit the SSC website and click on the yellow buttons to view current on-campus and online hours and to access Zoom tutoring and workshops.

Contact Information
- Diana Alves De Lima: 408.864.8485 or alvesdelimadiana@deanza.edu
- Melissa Aguilar: 408.864.5422
  or aguilarmelissa@deanza.edu
Transfer Center
Transfer Center
- In-person staff assistance in the RSS Building, second floor
  - - Monday-Thursday: 9 a.m. to 5 p.m.
    - Fridays: 9 a.m. to 1 p.m.
- Phone and email assistance available:
  - - Monday-Thursday: 8 a.m. to 6 p.m.
    - Fridays: 8 a.m. to 1 p.m.
- Counselors are available by appointment, or drop in for a quick chat on Zoom – no appointment required – during these hours:
  - - Mondays: 9:30 a.m. to 11:30 a.m.
    - Tuesdays: 9 a.m. to 10:30 a.m.
    - Wednesdays: 12:30 p.m. to 2 p.m.
    - Thursdays: noon to 1:30 p.m.
Make a Counseling Appointment

Drop In via Zoom
Umoja Community
Umoja

Contact Information
- canyonmaurice@fhda.edu
Use the online scheduler to speak with a counselor by phone or Zoom video

ONLINE SCHEDULER
Veteran Services
Veteran Services
- Monday and Wednesday: 9 a.m. to 5 p.m. – open for in-person assistance in SEM 3
- Tuesday and Thursday: 9 a.m.-3 p.m. – open for in-person assistance in SEM 3
- Friday: 9 a.m.-1 p.m. – available online only
Online Help Desk
- Visit the Veteran Services virtual help desk on Zoom, to speak with a counselor or resource specialist who can answer your questions
  - Tuesdays and Thursdays: 2-4 p.m.
  - Check the Veteran Services website for the link to sign in
  - No appointment required for these Zoom sessions. Students are served on a first-come, first-served basis. After joining the Zoom session, there may be a wait.
Contact Information
- Students using GI Bill benefits, please contact Bertha Sanchez at sanchezbertha@deanza.edu
- Counselors are available by phone or Zoom video. Please use the online scheduler to make an appointment
- For general inquiries, please email veteransda@deanza.edu