Technical Support Fundamentals

Course Description

This course provides an introduction to Information Technology (IT). Students will learn important facets of Information Technology including computer hardware, the Internet, computer software, troubleshooting, and customer service. This course is specifically designed to provide an overview of what is to come in this certificate program.

Class Details

CRN Course Section Days Times Instructor Loc
13782 CIS 69A 01Z ··W···· 06:00 PM-06:50 PM Luis Barreto ONLINE
······· TBA-TBA
······· TBA-TBA

Class Materials: View textbook and/or other materials for this course available at the Bookstore.
Class Dates: This class runs from 2024-07-01 to 2024-08-09.
CIS -069A-01Z: Fully ONLINE. This is an online lecture, laboratory class. The lecture meets each week as noted in the class listing. The laboratory does not have scheduled meetings and can be completed independently each week on the student's own time. Students must have access to a computer, the internet and an individual email address. Most De Anza classes will use the Canvas course management system. We recommend a laptop or desktop computer to successfully complete the course; a tablet or phone may not be adequate for all assignments and tests. Information about Canvas and Online Education Orientation can be found in Canvas on the Student Resources page: The Student Online Resources hub with extensive information and tips can be found at

Course Details

4.5 Units
  • Weekly Lecture Hours: 4
  • Weekly Lab Hours: 1.5
Gen Ed
Non-GE Class
Program Status
Program Applicable
Credit - Degree Applicable
Grading Method
Letter Grading
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