CIS 369A
Technical Support Fundamentals

Course Description

This course provides an introduction to Information Technology (IT). Students will learn important facets of Information Technology including computer hardware, the Internet, computer software, troubleshooting, and customer service. This course is specifically designed to provide an overview of what is to come in this certificate program.

Class Details

CRN Course Section Days Times Instructor Loc
13783 CIS 369A 01Z ··W···· 06:00 PM-06:50 PM Luis Barreto ONLINE
······· TBA-TBA
······· TBA-TBA
······· TBA-TBA

Class Materials: View textbook and/or other materials for this course available at the Bookstore.
Class Dates: This class runs from 2024-07-01 to 2024-08-09.
CIS -369A-05Z: Fully ONLINE. This class mirrors the for-credit class of the same number (CIS 369A mirrors CIS 69A), so the course description is the same. Non-credit courses are intended for students who want to gain general knowledge, learn a new skill, upgrade existing skills, or enrich their understanding of a wide range of topics. Non-credit courses cannot be used to earn an associate degree nor any college transcriptable certificates. They can, however, be used to earn non-transcriptable certificates of completion.This is an online lecture, laboratory class. The lecture meets each week as noted in the class listing. The laboratory does not have scheduled meetings and can be completed independently each week on the student's own time. Students must have access to a computer, the internet and an individual email address. Most De Anza classes will use the Canvas course management system. We recommend a laptop or desktop computer to successfully complete the course; a tablet or phone may not be adequate for all assignments and tests. Information about Canvas and Online Education Orientation can be found in Canvas on the Student Resources page: The Student Online Resources hub with extensive information and tips can be found at

Course Details

0 Units
  • Weekly Lecture Hours: 4
  • Weekly Lab Hours: 1.5
Gen Ed
Non-GE Class
Program Status
Not Program Applicable
Non-credit Class
Grading Method
Letter Grading
Back to Top