Meeting Notes - November 5, 2008
Dolen introduced Slater Ohm from Fujitsu. Ohm reported that the Fujitsu tablet trainings
were well attended and the attendees were well engaged. Dolen thanked Ohm for the
donation of tablets and the trainings.
1) Approval of Notes from October 8, 2008
The Notes were approved with one clarification.
2) Instructional Web Services Support On Weekends
Mitchell raised a concern that was shared among others in the group that the manila
server had been ‘down’ most of the weekend and that many faculty and students could
not access critical information for classes. He reminded the group of the importance
of the server being functional and of having adequate technical support resources
in the event there was an outage. He emphasized that instructional teaching/student
resources were a critical and a core component of the College and requested that keeping
the servers online be a priority. Luciw explained in detail the notification and escalation
process for problems but acknowledged that ETS were not informed of this particular
outage. Luciw would investigate the issue to see where the problem arose and why ETS
were not notified. Luciw would also work to put a fix in place so this would not occur
again. The team discussed the various on and off campus servers, where they are located,
which services they provide, the technical support limitations, possible resolutions
to server outages, and ways to communicate the status of problems with staff and students
during an outage.
3) Luminis: Calendaring, Email & Sign-on
Creamer advised that the sign-on would be a link from “My De Anza” which would open
a separate page.
After some discussion on calendaring and email for Luminis, Luciw shared her thoughts
that the team should focus on what features and functions were required for calendaring
and email rather than the technical aspects of a selection. A further discussion ensured
which resulted in a general consensus that more direction was needed from the Luminis
team.
4) Quick Updates
Kahn reviewed the progress on the Fujitsu tablet application process. Clarification
was still needed in some areas, including who could apply for a tablet. Kahn would
work to resolve these issues. Luciw reminded the team that the distribution of these
machines would need to be prioritized along with all the other De Anza requests. Currently,
ETS are planning the Spring installations.
Present: Creamer, Dolen, Elvin, Jenkins, Kahn, Grobman, Luciw, Mitchell, Mowrey. Note
taker: Gibson.