Occupational Training Institute 

Phase I: Preparation & Application

• Successfully complete the following courses at Foothill or De Anza College or equivalent classes elsewhere, or gain the equivalent experience:
  • Basic English
  • Basic Math
  • Computer Literacy 
  • Course that covers Microsoft Windows 2000 Professional or XP Professional
  • Course in one of the following: PC Construction, Networking, or Programming
• Submit a signed and completed Application Packet
  • Visit OTI Website (http://oti.fhda.edu/comptechs.html) and download
    • Application,
    • Skills Evaluation
    • Faculty Reference forms.
• Submit the Faculty Reference form to your chosen faculty reference with instructions to return the form directly to OTI.
• Mail or deliver the Application, Skills Evaluation form, and your Resume to:

  OTI-Computer Technical Support Program
  Seminar Building, Rooms 1B or 7E
  De Anza College
  21250 Stevens Creek Blvd
  Cupertino CA 95014

• You will be contacted for a one hour interview and program overview.  The interview includes a short quiz on hardware that is used to determine how much supervision you will need in the refurb lab.  Once accepted into the program you will be asked to:
• Complete hiring paperwork.
• Maintain enrollment of at least 6 units at Foothill College OR at least 6 units at De Anza College.

Phase II: CompTechS Internship
If you are selected for a paid Computer Technical Support Program Internship you will start working in our on-campus Refurb Lab making $8 per hour. A maximum of six students work up to three 3.5 hour shifts per week.  Students can only work up to 144 hours total in the lab. 

Phase III: Industry Internship
Qualified students may have an opportunity to compete for paid industry-based internships.  Currently student interns are working in the IT departments at Roche Pharmaceuticals, Synopsys Inc., Fujitsu Computer Systems, Fujitsu America, Flextronics, Photon Dynamics and VMWare.  Intern duties can include:

• Correcting hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors (in warranty)
• Managing returns on warranted parts and systems
• Packing and shipping replacement parts to customers
• Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers
• Installing, supporting and troubleshooting approved desktop software
• Performing planned maintenance, moves, adds and changes
• Troubleshooting and resolving basic network connectivity incidents
• Maintaining and updating Loadsets (images) for standard systems
• Recommending hardware and software solutions, including new acquisitions and upgrades
• Consulting with the helpdesk on helpdesk calls
• Providing phone support and diagnostics to remote customers
• Documenting activities, processes and procedures
• Participating in training programs designed to educate customers about basic and specialized applications
• Answer Helpline
• Log calls in Remedy
• Escalate help calls as necessary
• Solve routine calls as able
• Interact with rest of team in resolving helpdesk calls
• Use Remote tools (Remote Assistance, Remote Desktop)