We're Here to Support You
The Retention Support Services team provides students on academic and progress probation with resources to assist their return to good academic standing.
Three Ways to Reach Us
If you're on academic or progress probation, we strongly encourage you to contact the Retention Support Services team, which is part of De Anza's General Counseling Division. We can advise you about your status and steps you should take.
Use the eAdvising System for a Quick Question
You can use eAdvising to send us a question. Here's how:
- First, click the yellow bar that says "Log In to eAdvising"
- Once you are in, click Ask a Question
- From the drop-down menu select Academic or Progress Probation Questions and Holds
- Type in your question and any details that will help us understand your situation, and then click Submit
Drop-In for 10-15 Minutes on Zoom
Have a quick online chat with a member of the Retention Support Team – no appointment needed – during the hours listed below.
Click the yellow bar that says "Drop In Via Zoom" to log in for a 10-15 minute virtual session. You can have a brief chat about academic or progress probation.
Fall 2021 Zoom Drop-in Hours:
- Mondays: 10 a.m. to Noon (staff available)
- Wednesdays: Noon to 2 p.m. (staff available) - No Drop-In on 11/24/21
- Fridays: 10 a.m. - Noon (counselor available) - No Drop-in on 11/26/21
Make an Appointment
Click the yellow bar that says "Make an Appointment" to schedule a longer meeting with the retention counselor.
If you are part of a program that has its own counselors, (such as International Student Programs, De Anza College Promise, EOPS or Veterans, or a Learning Community such as Puente, Umoja, IMPACT AAPI or Men of Color), please make an appointment with your program counselor by using the Our Counselors directory.
Updates and Announcements
Special Grade Policy for COVID-19
In consideration of the disruptions caused by COVID-19, the college adopted a temporary policy for grades earned in the winter, spring, summer and fall of 2020:
- A grade of F earned for any 2020 term will not be counted in calculating earned units or Grade Point Averages.
- Grades of D-plus, D and D-minus earned for any 2020 term will not be counted in calculating Grade Point Averages.
The college had planned to extend this policy for winter 2021, based on guidance from the California Community Colleges Chancellor’s Office. However, because other colleges and universities have applied different policies, De Anza College has decided to resume counting D and F grades for winter 2021 and future quarters. If you believe this will create a significant hardship for you, please contact the Admissions and Records Office for assistance. (Updated March 25, 2021)
Temporary Rules: Pass/No Pass and Excused Withdrawals
The deadlines for requesting Pass/No Pass or an Excused Withdrawal have been extended, in consideration of the disruptions caused by the ongoing coronavirus pandemic.
- Pass/No Pass: You can request Pass/No Pass for the current quarter – or retroactively for classes taken in the 2020 or 2021 calendar year (including winter, spring, summer and fall of 2020 and winter, spring and summer of 2021) – until the deadline of Dec. 31, 2021.
- Excused Withdrawals: The last day to drop a class and receive a W is Nov. 12. However, the deadline to request an excused withdrawal (EW) for reasons related to COVID-19 has been extended to Dec. 10, the last day of the quarter. Requests for excused withdrawals for previous quarters will not be considered without documentation of extenuating circumstances.
Before choosing Pass/No Pass, you should know that some transfer universities may not accept Pass grades for certain requirements. To learn more about these important considerations and how to submit a request, visit our Special Rules for Pass/No Pass and Excused Withdrawals webpage. (Updated Nov. 3, 2021)
Level 2 Workshops
Here's the last fall 2021 Level 2 Workshop date and time:
- Tuesday, November 30 from 4:30 p.m. to 6 p.m.
Click on the button below to register for the Level 2 Workshop.
Thursday, October 28: 12:30 p.m. to 1:30 p.m.
Math Performance Success (MPS) Workshop
Need to Pass Math?
Join us for a MPS Workshop. The MPS Program has been extremely successful in helping students who have previously struggled with math to successfully pass their math courses. Find out more about MPS and how to participate in this program. If you are a student on academic / progress probation, full or part-time, stop by to find out how You Can Pass Math!
FAQs and Answers
See our Tips for Avoiding Probation for suggestions on how to improve your academic standing.
- Basic Needs – Learn about food, housing, emergency financial assistance
- Counseling Directory – Find the counselor for your major or program
- Financial Aid – Get help paying for college
- Jean Miller Resource Room – Learn about programs for LGBTQ+ students
- Psychological Services – Find psychological counseling and support
- Student Services – Find additional resources, services and support available at De Anza College
- Veteran Services – Specialized assistance and resources for military veterans and dependents