Online Student Services

Student Services Available Online

While you can't visit the campus in person, most college programs and offices are providing service during business hours by email, phone or Zoom video. Here is a list of programs and ways that you can reach them.

• Admissions and Records

  Admissions and Records

  Contact information:

  • Use our online contact form to request help, or
  • Visit the A&R virtual help desk to speak with someone – about registration, admissions or your student records – via online video
    • Mondays and Thursdays: 10 a.m. to 1 p.m.
    • No appointment required

  JOIN VIA ZOOM

  Note: You'll need to show a valid photo ID before we can discuss any matters related to your student account or records.

• Assessment Center  

  Assessment Center

  • Fall hours:
    • Monday-Thursday, 8 a.m.-5 p.m.
    • Friday, 8 a.m.-4 p.m.
  • Contact information:
    • Use our online contact form

  While all in-person assessment and exam services have been suspended, the following assessments/exams are now available in an online format to eligible students:

  • English and Math Guided Self-Placement assessments
  • English as a Second Language (ESL) assessment
  • Biology 40A exam

  The paper Chemistry 1A/Biology 6A exam service has been suspended for now.

  • If you have questions about your canceled appointment or if you'd like to take an online assessment or exam, please contact us by using our online contact form. Be sure to include your full name, eight-digit student identification number (campuswide ID or CWID) and how we can assist you. 

• Bookstore

  Bookstore

  • Visit the Bookstore's online store to purchase books, materials and computers.
  • For questions about your orders, please read the online help information before emailing onlineorders@fhda.edu or calling 408.864.8455 

• Cashier's Office

  Cashier's Office

  • Fall hours:
  • • Monday-Thursday, 8 a.m.-5 p.m.
    • Friday, 8 a.m.-4 p.m.
  • Contact information:
    • dacash@deanza.edu  

• College Life

  College Life

  • Fall hours – we are checking email:
    • Monday-Thursday, 9 a.m.-5 p.m.
    • Friday, 9 a.m.-4:30 p.m.
  • Contact information:
    
    • collegelife@deanza.edu 
  • Services: 
    
    • The Office of College Life is currently unable to produce Photo ID cards or SmartPass Clipper cards.
    • Club and DASB meeting and event requests cannot be processed at this time.

• Counseling

  Our Counselors

  • Counselors and academic advisers are available to meet by phone, email and Zoom video.
  • Use the Our Counselors directory to locate the webpage for your program counselor, where you will find information on how to contact them or schedule a meeting.
  • Students are also welcome to contact the General Counseling and Advising Center (see below).

  ---

  General Counseling and Advising Center

  • Fall hours:
    • Monday-Thursday, 8 a.m.-6 p.m.
    • Friday, 8 a.m.-1 p.m.
  • Counselors are available to meet by phone, email, Zoom videoconference or by using our Online Adviser program.
    • Use our Online Adviser program for quick questions
    • Use our online appointment system to schedule a time to talk by phone, email or Zoom video
    • You must provide your eight-digit student identification number, also known as a campuswide ID or CWID.
  • Contact information:
    • deanzacounseling@deanza.edu  
    • Online Adviser
    • Counseling directory

• De Anza College Promise

  De Anza College Promise

  If you have any questions

  • About your Promise award, including fee waivers and Bookstore vouchers
    • Contact the Financial Aid Office (see below)
  • About classes, counseling, orientation or your educational plan
    • Contact the Outreach Office (see below)

• Dining Services

  Dining Services 

  • The Campus Center and Dining Services are closed for fall

• Disability Support Services

  Disability Support Services

  • Fall hours:
    • Monday-Thursday, 8 a.m.-5 p.m.
    • Friday, 8 a.m.-3 p.m. 
  • Contact information:
    • dss@deanza.edu
    • 408.864.8753 
    • Use the online help form

• English Performance Success (EPS)

  English Performance Success (EPS)

  • EPS counselors are available through Zoom videoconference. Use their online scheduling system to make an appointment.

• Extended Opportunities Programs and Services (EOPS)

  Extended Opportunities Programs and Services (EOPS)

  • Contact information:
    • eops@deanza.edu
    • Staff directory
  • Counselors are available to meet by telephone or Zoom videoconferencing software

• Financial Aid

  Financial Aid

  • Fall hours
    • Monday-Thursday, 8 a.m.-5 p.m.
    • Friday, 9 a.m.-1 p.m.
  • Contact information:
    • Email financialaid@deanza.edu
    • Or use our online help form
  • Services are being provided as usual, including disbursements and refunds for eligible students.

• First Year Experience (FYE)

  First Year Experience (FYE)

  • Contact information:
    • moralesjorge@deanza.edu 
  • Use the online scheduler to speak with a counselor by phone or Zoom video 

  Online Scheduler

• Health Services

  Health Services

  • Fall hours:
    • Monday-Thursday, 8 a.m.-7 p.m. (appointments stop at 6:30 p.m.)
    • Friday: 8 a.m.-4:30 p.m. (appointments stop at 4 p.m.)
  • Contact information:
    • dahealthclerk@deanza.edu
    • 408.864.8732
    • Or use the Student Health Portal 
  • Current students can visit the Health Services virtual clinic for services. The virtual clinic uses online video that is HIPAA-compliant for privacy and security, so students can talk with a health care provider about issues including women’s health, birth control, community resources and referrals. To schedule an appointment, send an email to dahealthclerk@deanza.edu
  • You can also visit Wellness Central, an online resource for students

  Note: If you have fever, cough and difficulty breathing, stay home and call your primary doctor, health care provider's nurse hotline, or Valley Medical Center at 408.885.5000.

• IMPACT AAPI

  IMPACT AAPI

  • Fall hours
    • Monday-Thursday, 9 a.m.-5 p.m.
    • Friday, 9 a.m.-1 p.m.
  • Contact information:
    • impactaapi@deanza.edu
  • Use the online scheduler to speak with a counselor by phone or Zoom video 

  ONLINE SCHEDULER

• International Student Programs

  International Student Programs

  • Fall hours:
    • Monday-Thursday, 8:30 a.m.-5 p.m.
    • Friday, 9 a.m.-1 p.m.
  • Contact information:
    • For general inquiries please email: dainternational@deanza.edu
  • To reach an immigration adviser
    • If your last name starts with A-L, email Andrea Santa Cruz at santacruzandrea@deanza.edu
    • If your last name starts with M-Z, email Allison Largent at largentallison@deanza.edu
  • To reach an ISP counselor
    • If your last name starts with A-L, email Denica Kelly at kellydenica@deanza.edu
    • If your last name starts with M-Z, email Noemi Teppang at teppangnoemi@deanza.edu

• Learning Communities

  Learning Communities

  • Learning Communities counselors are available to meet by telephone or Zoom videoconferencing. You'll find their contact information by using the directory on the Our Counselors webpage. 
  • For AAAA/Umoja, First Year Experience, IMPACT AAPI and Puente, you can also send an email to dassrsc@gmail.com. 

• Library

  Library

  • The Library building is closed, but resources including databases, e-books and streaming video are available anytime online. 
  • All reference services are available online through the "Chat with a Librarian" function on the Library website, during designated hours
  • Tech help with Canvas, Zoom, MyPortal and other learning tools is available from the Library West Computer Lab's expert technicians. Use the form on the Computer Lab's webpage to request help via live chat – available Monday-Thursday, 8 a.m.-8 p.m. and Friday, 8 a.m.-4 p.m. – or outside those hours, to request a response by email 

• Math Performance Success (MPS)

  Math Performance Success

  • MPS counselors are available through Zoom videoconference. Use their online scheduling system to make an appointment.

• Occupational Training Institute (OTI)

  Occupational Training Institute (OTI)

  • Contact information:
    • Staff directory

• Outreach Office

  Office of Outreach

  • Fall hours:
    • Monday, Tuesday and Thursday, 8:30 a.m.-5 p.m.
    • Wednesday, 8:30 a.m.-6:30 p.m.
    • Friday, 8:30 a.m.-3:30 p.m.
  • Contact information:
    • outreach@deanza.edu 

  Counseling appointments for new students, De Anza College Promise students and the Men of Color Community are available via phone, email or Zoom video. Appointments can be scheduled by emailing outreach@deanza.edu or using their online scheduler.

  The Food Pantry will be closed for the duration of the closure. Please visit the Resources website for a list of available food assistance programs.  

• Psychological Services

  Psychological Services

  • Fall hours:
    • Monday-Thursday, 8:30 a.m.-5 p.m.
    • Friday, 8:30 a.m.-2 p.m.
  • Contact information:
    • dapsychservice@deanza.edu 
    • 408.864.8868
  •  Psychological counseling is available by phone and online. 
    • Students who want to schedule a new appointment can reach us by emailing dapsychservice@deanza.edu
    • You’ll need to provide your eight-digit student identification number, also known as a campuswide ID or CWID.
    • You will also need to complete the three forms listed on our Appointments webpage

• Puente

  Puente

  • Fall hours
    • Monday: 9:30 a.m.-5 p.m.
    • Tuesday: 9:30-10:30 a.m. and 3-5 p.m.
    • Wednesday: 9:30-11:30 a.m. and 1:30-3 p.m.
    • Thursday: not available for counseling
    • Friday: 9:30-10:30 a.m. and Noon-1 p.m.
  • Contact information:
    • riveraliliana@deanza.edu
    • 408.864.8780
  • Use the online scheduler to speak with a counselor by phone or Zoom video 

  ONLINE SCHEDULER

• Student Success Center: Tutoring and Workshops

  Student Success Center (SSC)

  The SSC offers online peer tutoring and workshops through Zoom video, as well as 24/7 online tutoring services.

  • Visit the SSC homepage for more details and Zoom links.

  Fall service hours

  • General Subjects Tutoring Center
    • Monday - Thursday: 9:30 a.m. - 6:30 p.m.
    • Friday: 9:30 a.m. - 12:30 p.m.
  • Listening & Speaking Center
    • Monday - Thursday: 9:30 a.m. - 5:30 p.m.
    • Friday: 9:30 a.m. - 12:30 p.m.
  • Math, Science & Technology Resource Center
    • Monday - Thursday: 9 a.m. - 6:00 p.m.
    • Friday: 9 a.m. - 12:30 p.m.
  • Writing & Reading Center
    • Monday - Thursday: 9:30 a.m. - 6:30 p.m.
    • Friday: 9:30 a.m. - 12:30 p.m.

  Contact information:

  • Diana Alves De Lima: 408.864.8485 or alvesdelimadiana@deanza.edu 
  • Melissa Aguilar: 408.864.5422
    or aguilarmelissa@deanza.edu 

• Umoja and African American/African Ancestry Communities

  Umoja

  • Contact information:
    • aaaa@deanza.edu
  • Use the online scheduler to speak with a counselor by phone or Zoom video 

  ONLINE SCHEDULER

• Veteran Services

  Veteran Services

  • Fall hours
  • • Monday-Thursday, 8 a.m.-5 p.m.
    • Friday, 8 a.m.-1 p.m.
  • Contact information:
    • New students using GI Bill benefits, please contact Bertha Sanchez at sanchezbertha@deanza.edu 
    • Continuing students using GI Bill benefits, please contact Shari Pasquali at pasqualishari@deanza.edu 
    • Counselors are available by phone or Zoom video. Please use the online scheduler to make an appointment 
    • For general inquiries, please email veteransda@deanza.edu